Halifax Water Further Extending Support to Customers in Need

The Covid Chronicle

**** Halifax Water Release

Halifax Water Further Extending Support to Customers in Need

The COVID-19 pandemic continues to have many Halifax Water customers concerned about the future and their ability to pay bills in these uncertain times. Access to a clean, safe water supply and reliable wastewater service is vital to maintain individual health, ensure proper hygiene, and sanitation of businesses, health care facilities and households. To support customers, Halifax Water quickly initiated measures to assist those facing financial hardship due to the COVID-19 pandemic. To further assist customers, the current temporary customer assistance measures in place have been extended to August 31, 2020.

Customers may defer payments on accounts from March 13th .
No interest will be charged on overdue accounts from March 13th.
Halifax Water fees for dishonoured payments will be waived from March 13th.
Disconnection for non-payment of service is suspended until August 31st.
Customers facing economic impacts due to the COVID-19 situation that will cause them to struggle with paying their accounts are asked to please contact Halifax Water’s Customer Care Centre at customercare@halifaxwater.ca or 902-420-9287 to discuss payment arrangements.

Customers struggling to pay bills and uncertain about future employment or the economy should have confidence that their tap water is safe and reliable, at a fraction of the cost of what they would pay for bottled water. Hand-washing is a key measure to prevent the spread of COVID-19 and Halifax Water is ensuring safe water is available when you need it.

For more information on Halifax Water, please check www.halifaxwater.ca, visit us on YouTube, or Twitter @HalifaxWater, Facebook, or call our Customer Care Centre at 902-420-9287.

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