**** Recall via Health Canada
Select Bose Acoustimass®, Lifestyle® and Companion™ Bass Modules recalled due to Fire Hazard
Issue
The bass module’s electrical components can fail, posing a fire hazard.
As of June 14, 2023, the company has received 21 reports globally of the bass modules igniting or melting including 3 reports of property damage, no injuries have been reported. Of the 21 reports received globally, Bose is aware that 17 of the reported incidents occurred in the United States.
Bose has no indication that any of these incidents occurred in Canada or Mexico or involved Canadian or Mexican consumers.
Affected products
This voluntary recall involves select Bose Acoustimass®, Lifestyle® and Companion™ Bass Modules by Bose sold with select home theater systems.
The bass modules are black or white. The Bose logo is displayed on the product label, which is located either on the back or bottom of the bass module.
The product name and serial numbers can be found on the product label. The product name will appear at the top of the label, next to the Bose logo.
The serial number is described as “SER. NO.” Find digits 8 through 11 of the serial number. These four digits represent the product date code.
If the product name and date code are listed below, the product is part of this recall. You can also determine whether your bass module is being recalled by going to support.bose.com/am-recall.
| п»їProduct Name on Bass Module Label | Date Codes Listed in Digits 8 through 11 of the Serial Number |
|---|---|
| ACOUSTIMASSВ® 10 III HOME ENT. SYSTEM | All |
| ACOUSTIMASSВ® 15 HOME THEATER SPEAKER SYSTEM | All |
| ACOUSTIMASSВ® 15 II HOME ENT. SYSTEM (Date code between 2090 and 6091 only) | Any date codes between 2090 and 6091 |
| ACOUSTIMASSВ® 16 HOME ENT. SYSTEM | All |
| ACOUSTIMASSВ® 20 POWERED SPEAKER SYSTEM | All |
| ACOUSTIMASSВ® 5 SERIES IV POWERED SPEAKER SYSTEM | All |
| ACOUSTIMASSВ® 6 III HOME ENT. SYSTEM (Date code between 2090 and 6091 only) | Any date codes between 2090 and 6091 |
| COMPANIONв„ў CS-6 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 12 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 20 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 25 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 30 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 5 SERIES II POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 50 POWERED SPEAKER SYSTEM | All |
| LIFESTYLEВ® 8 POWERED SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 20 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 25 SERIES II SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 25 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 30 SERIES II SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 30 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 5 SERIES III SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 5 SERIES IV SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 8 SERIES II SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 8 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 800 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 9 SPEAKER SYSTEM | All |
| POWERED ACOUSTIMASSВ® 900 SPEAKER SYSTEM | All |
What you should do
Consumers should immediately stop using the recalled modules, unplug them and contact Bose to arrange for a free repair or a discount on a replacement product.
For more information, consumers can contact Bose toll-free at 844-730-1333 from 9 a.m. to 9 p.m. ET Monday through Friday and from 9 a.m. to 7 p.m. ET on Saturday, online at support.bose.com/am-recall or at www.bose.com and click on “Recall Information” at the bottom of the page for more information.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO (Mexico) and Bose Corporation.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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