What to do if you are experiencing delays in receiving email notification of COVID-19 test results.

The Covid Chronicle

**** NSHA Media Release

Over the past few days, the system that emails COVID-19 test results has experienced some issues, resulting in delayed delivery of results for some people. This issue is being addressed. We recognize it’s stressful to wait for your results; we’re sorry if that’s been your experience.

 

If you have been waiting more than 72 hours for your test results (not including rapid test results), please call Public Health at 1-844-996-0694. To help the Public Health team respond as efficiently as possible:

• Please wait 72 hours before calling.
• Only leave a voicemail once. Otherwise it creates further delays in calling people back.
• Speak clearly when you leave your message. Provide your full name (spell it out), health card number and phone number.
• Leave your phone on and keep it with you at all times. Public Health staff will try calling twice.

Thank you for your patience and understanding as we work to resolve these issues.

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