New, state-of-the-art RCMP Operational Communications Centre set to open

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**** RCMP Media Release

New, state-of-the-art RCMP Operational Communications Centre set to open

Nova Scotia RCMP 911 Police Dispatchers will begin answering calls for service out of the new, state-of-the-art Operational Communications Centre (OCC) at RCMPNS Headquarters in Dartmouth.

Since 2018, the Nova Scotia RCMP has been planning this move to the modern space.

“The Nova Scotia RCMP OCC is now among the most advanced communications centres in Canada,” says Insp. Dustine Rodier, Officer in Charge of the OCC. “We now have an OCC that reflects the exceptional work of our 911 Police Dispatchers.”

The centre uses the most up-to-date technology for enhanced service to Nova Scotians, and was built with employee wellness in mind. Employee feedback and best practices from across the country informed the centre’s design.

Features include:

  • ​ ​ ​ ​ ​ ​ ​ ​Several layers of redundancy built into our systems.
  • ​ ​ ​ ​ ​ ​ ​ ​Next Generation 911 compatible systems that will support continued advancements in technology.
  • ​ ​ ​ ​ ​ ​ ​ ​Open concept layout for ongoing situational awareness.
  • ​ ​ ​ ​ ​ ​ ​ ​State-of-the-art situational boards for enhanced situational awareness.
  • ​ ​ ​ ​ ​ ​ ​ ​Top quality ergonomic workstations with built-in features to support employee health and wellness.
  • ​ ​ ​ ​ ​ ​ ​ ​Plenty of natural light.
  • ​ ​ ​ ​ ​ ​ ​ ​Multiple areas for employees to decompress after challenging calls.
  • ​ ​ ​ ​ ​ ​ ​ ​Full working kitchen for employees to gather and share meals.

“RCMP 911 Police Dispatchers help Nova Scotians every day, through the challenging yet exceptional work they do,” says Assistant Commissioner Lee Bergerman, Commanding Officer of the Nova Scotia RCMP. “The new, modern OCC enhances our existing abilities to provide an extremely high level of service to the residents of Nova Scotia for many years to come.”

The Nova Scotia RCMP have produced a video about the new OCC. It can be viewed on Youtube (https://www.youtube.com/user/rcmpgrcnsne) or Facebook (https://www.facebook.com/rcmpns/).

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