**** Recall via Health Canada
Ionic smartwatch recalled due to burn hazard
Issue
The battery in the Ionic smartwatch can overheat, posing a burn hazard to the user.
As of February 15, 2022, the company has received no reports of incidents or injuries in Canada or Mexico. In the United States, the company has received at least 115 reports of the battery overheating.
Affected products
This recall involves the Ionic fitness-orientated smartwatch. It is equipped with a lithium-ion battery with an approximately four-day battery life. The Ionic has a 1.4-inch (3.6 cm) colour LCD display and is available with multiple polyurethane band sizes to accommodate varying consumer wrist sizes.
| Model | Description | UPC |
|---|---|---|
| FB503CPBU-CANFB503CPBU-CAN | Ionic, Slate Blue/Burnt Orange | 816137026512 |
| FB503GYBK-CAN | Ionic, Charcoal/Smoke Gray | 816137026505 |
| FB503WTGY-CAN | Ionic, Blue-Grey/White | 816137026482 |
| FB503WTNV | Ionic Adidas Edition, Ink Blue and Ice Gray/Silver Gray |
What you should do
Consumers should immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.
For more information, consumers can contact Fitbit LLC by telephone at 1-888-925-1764 (toll free) or 213-328-5250 (toll) or online at www.help.fitbit.com/ionic, or www.fitbit.com and click on “Product Help” at the bottom of the page for more information or www.fitbitionic.expertinquiry.com.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Fitbit LLC.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
